Legal Information

AGE UK HERTFORDSHIRE is a registered charity and company limited by guarantee, registered charity number 1116662 and registered company number 3539971. 

Registered office: 1st Floor Beane Bridge House, 34 Chambers Street, Hertford, Hertfordshire, SG14 1PL

Age UK provides AGE UK HERTFORDSHIRE with a website hosting service. This means that Age UK provides connectivity and space on a server for use by AGE UK HERTFORDSHIRE.

Age UK is a registered charity (number 1128267) and company limited by guarantee (number 6825798). The registered address is Tavis House, 1-6 Tavistock Square, London, WC1H 9NA.

Terms and conditions

These terms and conditions apply to AGE UK HERTFORDSHIRE, and its trading and other associated companies where applicable (together “AGE UK HERTFORDSHIRE Group”).

1. Please read these terms carefully before using this website (“Site”). Your use of this Site constitutes acceptance of these terms and conditions, which take effect on the first day of use of this Site.
2. The AGE UK HERTFORDSHIRE Group reserves the right to change these terms and conditions by posting the changes online. Your continued use of this Site after changes are posted constitutes your acceptance of this agreement as modified.
3. These terms and conditions apply to any site under the control of AGE UK HERTFORDSHIRE and from which a link has been created to these terms and conditions. 
4. Copyright in the material is owned by the AGE UK HERTFORDSHIRE Group and/or its content suppliers. The AGE UK HERTFORDSHIRE Group has made every effort to gain copyright for all written material on this Site. Any person who owns the copyright for material published on this Site, please email the Age UK Hertfordshire web team info@ageukherts.org.uk.
5. Unauthorised use of the material including reproduction, storage, modification, distribution or publication without the prior written consent of the AGE UK HERTFORDSHIRE Group or, where applicable, the respective copyright owner(s) is prohibited. Documents (including information, images, photos, logos, names and icons without the prior written permission of the copyright holders on this Site may not be downloaded, altered or adapted for any purpose except for personal, non-commercial use. Should the AGE UK HERTFORDSHIRE Group receive any complaint with regard to third party material on this Site, it will review the matter and remove material at its sole discretion. The AGE UK HERTFORDSHIRE Group will not have any further liability to either party in such instance.
6. The photographs of adults or children used within this Site to illustrate the work of the AGE UK HERTFORDSHIRE Group are posed by models and do not depict actual situations.
7. Materials on this Site are provided for the purposes of information or reporting only and should not be relied upon. Independent advice should be sought on financial, legal and medical matters. 
8. A licence is required to use Intellectual Property of the Age UK Hertfordshire Group, including the AGE UK HERTFORDSHIRE name and logo. AGE UK HERTFORDSHIRE shall consider such requests at its sole discretion in accordance with any licence agreements it may have entered into.  To request a licence email the web team info@ageukherts.org.uk.
9. Links to third party websites on this Site are provided solely as a convenience to you. The AGE UK HERTFORDSHIRE Group is not responsible for the contents or the reliability of linked third-party websites, either to or from the AGE UK HERTFORDSHIRE Site, and does not necessarily endorse the views expressed within them. If you decide to access any of the third party websites linked to this Site, you do so entirely at your own risk. Any website wanting to create a link to the AGE UK HERTFORDSHIRE Site, or to request a link to be created to them, must contact the Age UK Hertfordshire web team info@ageukherts.org.uk.
10. If there is a conflict between these Terms and Conditions and/or specific terms of use appearing on this Site relating to specific material then the latter shall prevail. 
11. You agree to use this Site only for lawful purposes, and in a manner which does not infringe the rights of, restrict, or inhibit the use and enjoyment of this Site by any third party. Such restriction and inhibition includes, without limitation, conduct which is unlawful or which may harass or cause distress or inconvenience to any person, the transmission of obscene or offensive material or disruption of normal flow of dialogue within this Site. 
12. Unless otherwise requested, by posting messages on any AGE UK HERTFORDSHIRE Site discussion board you are granting a licence to the AGE UK HERTFORDSHIRE Group to reproduce these comments on any other part of the Site and in any other publications. 
13. Where you are able to submit any contribution to this Site you agree, by submitting your contribution, to grant the AGE UK HERTFORDSHIRE Group a perpetual, royalty-free, non-exclusive, sub-licenseable right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, and exercise all copyright and publicity rights with respect to your contribution worldwide and/or to incorporate your contribution in other works in any media now known or later developed for the full term of any rights that may exist in your contribution. If you do not want to grant AGE UK HERTFORDSHIRE the rights set out above, please do not submit your contribution to the AGE UK HERTFORDSHIRE Group. 
14. By submitting your contribution to the AGE UK HERTFORDSHIRE Group you warrant that your contribution is your own original work and that you have the right to make it available to the AGE UK HERTFORDSHIRE Group for any or all of the purposes specified above. Furthermore, you warrant your contribution is not defamatory, does not infringe any law, you indemnify the AGE UK HERTFORDSHIRE Group against all legal fees, damages and other expenses that may be incurred by the AGE UK HERTFORDSHIRE Group as a result of your breach of the above warranty and waive any moral rights in your contribution for the purposes of its submission to and publication on the Site and the purposes specified above. 
15. The AGE UK HERTFORDSHIRE Group has the right to remove any material or posting you make on this Site at its discretion.
16. If these Terms and Conditions are not accepted in full, the use of this Site must be terminated immediately.
17. The AGE UK HERTFORDSHIRE Group does not accept liability for any damages whatsoever, including, without limitation, indirect or consequential damages, loss of profits, or any damages whatsoever arising out of, or in connection with the use or loss of use of this Site. 
18. While AGE UK HERTFORDSHIRE endeavours to ensure that the Site is available 24 hours a day it is not guaranteed, and AGE UK HERTFORDSHIRE does not warrant that the functions contained in the material in this Site will be uninterrupted or error free, that defects will be corrected, or that this Site or the server that makes it available are free of viruses or bugs. The AGE UK HERTFORDSHIRE Group may make changes to the materials on this Site, or to the information, products and prices described in them, at any time without notice. The materials on this Site may be out of date, and the AGE UK HERTFORDSHIRE Group makes no commitment to update the Materials on this Site. 
19. These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes arising here shall be exclusively subject to the jurisdiction of the courts of England and Wales. 
20. Any questions regarding the Site should be emailed to the web team info@ageukherts.org.uk.
    

     

    Privacy policy

    This Privacy Policy refers to the use of our website. To see the Privacy Policy for the use of other Age UK Hertfordshire services, please click here.

    PHIP Privacy Notice for: Age Friendly: Live Better

    Effective Date:                    1 December 2025

    Definitions

    Lead Organisation:           Age UK Hertfordshire

    Partner Organisations:     Herts Sport & Physical Activity Partnership

    North Herts and Stevenage CVS

                                                    Hertfordshire County Council Adult Care Services

    Hertfordshire and West Essex Integrated Care Board

                                               collectively the ‘Partner Organisations’

    Council:                                Hertfordshire County Council

    1. Purpose of This Notice

    This Privacy Notice explains how personal data is collected, used, and shared in relation to Age Friendly: Live Better (the ‘Project’). The Project is delivered by Lead Organisation acting as the lead and supported by the Partner Organisations.

    Both the Lead Organisation and the Partner Organisations will be responsible for coordinating data collection and the Lead Organisation will be responsible for reporting to the Council.  As both Lead and Partner organisations are collecting data to achieve the same purposes and have agreed as to how collection and processing occur they will be ‘joint’ data controllers.

    The Project has been funded by the Council’s Public Health Prevention Investment Programme (PHIP).

    Within this Privacy Notice, it covers:

    • What data will be collected
    • How data will be collected
    • How data is used
    • Who data will be shared with
    • The legal basis for processing data
    • How we will secure and retain your data
    • Your rights
    • Who to contact if you have a query

    2. What Data We Collect

    The Lead and Partner Organisations may collect the following types of personal data about residents accessing the Project:

    • Contact details (e.g. name, address, phone number, email)
    • Demographic information (e.g. age, gender, ethnicity)
    • Health-related information relevant to the Project
    • Service usage data (e.g. attendance, engagement, outcomes)

    3. How Data Is Collected

    Data may be collected:

    • Directly from residents during registration or participation in the Project
    • By the Partner Organisations delivering services as part of the Project
    • By the Lead Organisation overseeing the Project
    • By service referral from a third party with participant consent

    4. How Data Is Used

    Data is used to:

    • Deliver and improve the Project
    • Monitor participation and health outcomes
    • Evaluating the effectiveness and equity of access of the Project
    • Report anonymised or aggregated findings to the Council

    5. Who We Share Data With

    Data may be shared:

    • Between the Partner Organisations for service delivery and coordination
    • With the Lead Organisation for centralised monitoring and reporting
    • With the Council, for local authority monitoring and reporting and where necessary, for the Council to fulfil its public health responsibilities

    All data sharing is conducted under an appropriate data sharing agreement and in compliance with General Data Protection Regulation (UK GDPR) and legislation.

    6. Legal Basis for Processing

    We process data under the following legal bases:

    • Consent: where individuals have given clear permission
    • Public task: where processing is necessary for the Council’s public health functions
    • Legitimate interests: for service improvement and evaluation.

    7. Data Security and Retention

    We take appropriate measures to protect personal data from loss, misuse, or unauthorised access. Data will be retained on file for 1 year after the Project is complete for the purposes outlined above and in accordance with legal and contractual obligations.

    8. Your Rights

    You have the right to seek:

    • Access your personal data
    • Correction of factual errors
    • Deletion of your personal data.
    • To restrict or object to processing
    • Withdraw consent (where applicable)

    To exercise your rights, please contact the Lead Organisation’s Data Protection Team.

    9. Contact Information

    If you have questions or concerns about this Privacy Notice or how your data is handled, please contact:

    Age UK Hertfordshire Data Protection Team
    34 Chambers’ Street, Hertford SG14 1PL 
    Age UK Hertfordshire | Contact Us

     

    If you are unhappy with the way we have responded to a request you also have the right to contact the Information Commissioner’s Office www.ico.org.uk